Luxury Retail Supervisor — Lead Team, Elevate Service & Sales

Coach Stores Limited; Camden Town; Presencial; GBP 31.000 - 34.000; Tempo integral

Benefícios oferecidos por esta vaga

Inclusive environment

Career progression

Volunteer day

Learning opportunities

Employee discount

Incentive programme

Resumo da vaga

Kate Spade New York in London (UK) is seeking a Supervisor to energize the sales floor with a customer-first approach. You will lead a luxury retail team, coach staff, and drive KPI performance while upholding brand standards and exceptional service.

As a brand ambassador, you will oversee store operations, clienteling, and omni-channel initiatives; you will recruit and develop talent, ensuring an inclusive, high-performance environment that delivers memorable experiences for every customer.

Qualificações

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• A combination of education and experience will be considered.

Responsabilidades

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development. Support recruitment, onboarding, role modeling, and ongoing training.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility. Manage inventory (transfers, receiving, shipments, repairs, damages).
• Drive omni-channel and live selling initiatives, including promotions, social engagement, and data capture for loyalty growth.

Conhecimentos

Communication skills

Team leadership

Retail experience

Multi-tasking

Ferramentas

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Outlook

Descrição da vaga

Kate Spade New York in London (UK) is seeking a Supervisor to energize the sales floor with a customer-first approach. You will lead a luxury retail team, coach staff, and drive KPI performance while upholding brand standards and exceptional service.

As a brand ambassador, you will oversee store operations, clienteling, and omni-channel initiatives; you will recruit and develop talent, ensuring an inclusive, high-performance environment that delivers memorable experiences for every customer.