Luxury Retail Supervisor — Customer Experience Leader

Kate Spade New York; Greater London; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Inclusive culture

Internal mobility & career progression

Volunteer day

Learning & development opportunities

Social events

Employee discount

Equity Inclusion & Diversity

Job summary

Kate Spade New York in London is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. Drive store productivity and profitability through team building, coaching, goal setting, client development, and adherence to kate spade new york standards.

Lead by example on the sales floor, elevate service and selling behaviors, and develop the team.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Drive personal sales while leading the team to meet KPIs and sales targets.
• Build client relationships through proactive outreach and excellent service standards.
• Model brand service behaviors to create memorable customer experiences.
• Lead recruitment, onboarding, and ongoing development of team members.
• Provide feedback to store leadership on performance and development needs.

Skills

Retail management

Customer service

Team leadership

Communication skills

English proficiency

Tools

MS Office Suite

Job description

Kate Spade New York in London is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. Drive store productivity and profitability through team building, coaching, goal setting, client development, and adherence to kate spade new york standards.

Lead by example on the sales floor, elevate service and selling behaviors, and develop the team.