Store Leader (Assistant) - Fashion & Omnichannel

Tapestry, Inc.; Chester; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

An inclusive, innovative, and fun work

Internal mobility & career progression

1 paid volunteering day per year

Ambassador Programme learning & dev

Regular social events

Equity Inclusion & Diversity programs

Employee discount

Incentive programme

Job summary

Kate Spade New York, part of Tapestry, Inc., is seeking an Assistant Store Leader to drive sales, provide exceptional client service, and lead a diverse team on the shop floor in the UK. You will manage store operations, analytics, and brand standards while fostering an inclusive culture and effective team development.

You will partner with the Store Leader to deliver omni-channel experiences, coaching, and organizational excellence to maximize profitability and customer satisfaction.

Qualifications

• 2+ years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered.
• Strong leadership communication, and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency. (for EU)

Responsibilities

• Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.
• Own store sales plans and forecasts; create action plans to address business opportunities.
• Inspire the team to exceed performance standards across all selling channels.
• Partner with corporate teams to analyze market data and optimize strategies.
• Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
• Execute visual directives and ensure an impeccable store environment.
• Communicate sell-through, stock trends, and customer feedback to improve results.
• Oversee opening/closing procedures, cash handling, and facility security.
• Manage schedules and payroll budgets; adjust staffing to business needs.
• Ensure compliance with policies, safety, and loss prevention standards.
• Support inventory management, cycle counts, and shipment accuracy.
• Manage live stream shopping sessions and leverage social media trends to drive engagement.

Skills

Retail management

Leadership

Microsoft Office

Retail systems

English language proficiency

Tools

Word

Excel

PowerPoint

Outlook

Job description

Kate Spade New York, part of Tapestry, Inc., is seeking an Assistant Store Leader to drive sales, provide exceptional client service, and lead a diverse team on the shop floor in the UK. You will manage store operations, analytics, and brand standards while fostering an inclusive culture and effective team development.

You will partner with the Store Leader to deliver omni-channel experiences, coaching, and organizational excellence to maximize profitability and customer satisfaction.