Store Supervisor: Lead Teams, Elevate Customer Experience

SKIMS; Broadway; On-site; GBP 24,780 - 33,040; Full time

Benefits offered by this job

Competitive pay with bonus

401(k)

Employee discount

Paid Time Off

Health/Dental/Vision/Life insurance

Mental Health benefits

Paid Parental Leave

Referral Bonus

Job summary

SKIMS is seeking a motivated Supervisor to drive daily results on the sales floor and coach team members in delivering exceptional customer experiences.

You’ll manage opening/closing tasks, support product launches, and maintain visual and operational standards while fostering an inclusive, high-energy store culture.

You will coach team members in selling behaviors, track performance, and support inventory and floor updates to ensure a seamless shopping experience.

Qualifications

• Previous experience in a supervisory or management role in retail.
• Strong ability to lead by example and motivate a team in a fast paced environment.
• Excellent communication and interpersonal skills.
• Ability to use sales data and feedback to improve team performance and drive business results.
• Uphold visual and operational standards.
• Must be able to stand and be active for the full shift.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, personalized service on the floor.
• When assigned as Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and priorities are executed with operational excellence, including opening/closing procedures and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling to connect features to customer needs.
• Deliver feedback and support growth moments by encouraging Learning Agility within the team.
• Facilitate training and onboarding of new Team Members, reinforcing standards and store policies.
• Maintain strong product knowledge and support product launches, restocks, and floor updates.
• Assist leadership in achieving store KPIs, tracking sales and celebrating wins.
• Monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly to inspire a positive, inclusive culture.

Skills

Leadership

Customer service

Communication

Team motivation

Sales data analysis

Visual standards

Tools

POS system

Cash handling

Job description

SKIMS is seeking a motivated Supervisor to drive daily results on the sales floor and coach team members in delivering exceptional customer experiences.

You’ll manage opening/closing tasks, support product launches, and maintain visual and operational standards while fostering an inclusive, high-energy store culture.

You will coach team members in selling behaviors, track performance, and support inventory and floor updates to ensure a seamless shopping experience.