Customer-Obsessed Retail Supervisor | Lead & Inspire Team

SKIMS; Scotland; On-site; GBP 23,000 - 35,000; Full time

Benefits offered by this job

Competitive pay with bonus structure

401(k) plan

Generous employee discount

Paid Time Off

Comprehensive Health, Dental, Vision,

Job summary

SKIMS is seeking a Supervisor to drive daily results on the sales floor, coach team members, and create a high‑performing, inclusive environment. You lead daily operations, model brand values, and ensure exceptional customer experiences during each shift.

You'll manage tasks, revenue, inventory, and training with a Customer Obsessed mindset, emphasizing open communication and growth across the store team.

Qualifications

• Experience supervising a retail team.
• Ability to coach and develop staff.
• Excellent communication and interpersonal skills.
• Comfort with data and store KPIs.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When assigned as the Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.

Skills

Leadership

Customer service

Communication

Operational planning

Job description

SKIMS is seeking a Supervisor to drive daily results on the sales floor, coach team members, and create a high‑performing, inclusive environment. You lead daily operations, model brand values, and ensure exceptional customer experiences during each shift.

You'll manage tasks, revenue, inventory, and training with a Customer Obsessed mindset, emphasizing open communication and growth across the store team.