Store Supervisor: Customer-Obsessed Leader & Coach

Alliance Consumer Growth, LLC; Birmingham; On-site; GBP 24,697 - 32,929; Full time

Benefits offered by this job

Bonus program

401(k) plan

Employee discount

Paid time off

Health, dental, vision and life保险

Job summary

SKIMS in Birmingham is seeking a full-time Supervisor to lead daily floor operations and coach a dynamic team. You will model customer-obsessed service, manage zones, and drive KPIs while upholding brand standards.

You’ll work closely with store leadership, handle opening/closing procedures, and ensure inventory, merchandising, and guest experience meet our expectations. Must be able to stay active and support evenings, weekends, and holidays.

Qualifications

• Previous experience in a supervisory or management role in retail.
• Passion for SKIMS brand and mission to serve team and customers.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, personalized service on the floor.
• Drive performance as Sales Floor Captain through zone management, coaching, and team motivation.
• Ensure daily tasks and operations, open/close, cash management, and store cleanliness are executed.
• Coach Team Members on selling behaviors, product knowledge, and styling to connect features with customer needs.
• Provide feedback and support growth moments by encouraging Learning Agility within the team.
• Facilitate training and onboarding of new Team Members; reinforce standards, policies, and brand values.
• Maintain strong product knowledge and support launches, restocks, and floor updates.
• Assist leadership in achieving store KPIs by tracking sales, setting goals, and celebrating wins.
• Monitor inventory, visual standards, and product availability throughout the day.
• Communicate openly and respectfully to inspire a positive, inclusive culture.
• Resolve customer issues with empathy, speed, and ownership.
• Support daily action plans, zone assignments, and shift recaps with Store and Assistant Leaders.

Skills

Leadership

Customer service

Communication

Coaching

Team motivation

Job description

SKIMS in Birmingham is seeking a full-time Supervisor to lead daily floor operations and coach a dynamic team. You will model customer-obsessed service, manage zones, and drive KPIs while upholding brand standards.

You’ll work closely with store leadership, handle opening/closing procedures, and ensure inventory, merchandising, and guest experience meet our expectations. Must be able to stay active and support evenings, weekends, and holidays.