Sales Floor Captain: Customer-Obsessed Leader

SKIMS; City Of London; On-site; GBP 26,000 - 34,000; Full time

Job summary

SKIMS is seeking a proactive Supervisor to drive daily results on the sales floor. You will model outstanding customer experiences, lead a high-performing team, and help create an inclusive, energetic store environment.

You will coach Team Members, manage daily tasks including opening/closing, cash handling, stock, and visual standards, and partner with leaders to hit KPIs while delivering on SKIMS values. This role requires strong leadership and the ability to stand and move around the store to

Qualifications

• Experience supervising or managing in retail, preferably fashion.
• Ability to lead by example and motivate a team in a fast-paced store.
• Strong communication and interpersonal skills.

Responsibilities

• Lead on the sales floor with a customer-obsessed mindset.
• Drive performance as Sales Floor Captain through coaching and zone management.
• Ensure opening/closing procedures, cash handling, and store cleanliness.
• Coach Team Members on selling, product knowledge, and styling.
• Support onboarding and reinforce brand values and store policies.
• Maintain product knowledge and support launches, restocks, and floor updates.
• Monitor KPIs and help the leadership team drive results.
• Collaborate with leaders on inventory, visuals, and product availability.
• Communicate openly to build an inclusive culture and resolve customer issues.

Skills

Leadership

Customer service

Communication

Team motivation

Operational excellence

Job description

SKIMS is seeking a proactive Supervisor to drive daily results on the sales floor. You will model outstanding customer experiences, lead a high-performing team, and help create an inclusive, energetic store environment.

You will coach Team Members, manage daily tasks including opening/closing, cash handling, stock, and visual standards, and partner with leaders to hit KPIs while delivering on SKIMS values. This role requires strong leadership and the ability to stand and move around the store to