Store Leader: Customer Experience & Sales Driver

Theo Paphitis Retail Group; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company bonus

Pension with enhancement options

Referral scheme

Discounts across group brands (Ryman,

Discounts across group brands'}

Job summary

Ryman is hiring a Store Supervisor to support the Store Management Team in delivering outstanding customer service and driving sales. You will lead by example on the shop floor, foster a positive environment, and step up in the absence of the Store/Deputy Manager.

You will champion a customer-first culture, handle queries, train colleagues, and help achieve KPIs while maintaining high standards of merchandising, security and compliance.

Qualifications

• Customer-first mindset and passion for exceeding expectations.
• Energy, enthusiasm and a strong focus on achieving results.
• Confidence to lead by example and maximise sales opportunities.
• Strong communication and collaboration skills.
• Able to work independently while supporting the team.
• Commercial awareness with proactive sales focus.
• Ability to manage multiple priorities and solve problems.
• Adaptability and resilience in a fast-paced environment.
• Hands-on approach and willingness to get stuck in.
• Commitment to learning and developing skills and team.
• Flexibility around working hours and location.

Responsibilities

• Lead by example on the shop floor, supporting the Store Management Team to deliver outstanding customer service, drive sales and get the best from colleagues.
• Champion a customer-first culture, ensure every customer receives an excellent experience.
• Handle customer queries and complaints, building loyalty and positive outcomes.
• Support training and development of colleagues using available tools and resources.
• Help drive sales and KPIs by spotting commercial opportunities and motivating the team.
• Operate the till efficiently while maintaining high standards of care, security and loss prevention.
• Ensure company systems are used correctly and compliant with policies.
• Maintain high standards of visual merchandising and housekeeping.
• Build product knowledge and empower the team to explain products confidently.
• Assist in store security and safety and support weekly timesheet processes.

Skills

Customer focus

Leadership

Communication

Team collaboration

Results orientation

Adaptability

Problem solving

Flexibility

Learning and development

Job description

Ryman is hiring a Store Supervisor to support the Store Management Team in delivering outstanding customer service and driving sales. You will lead by example on the shop floor, foster a positive environment, and step up in the absence of the Store/Deputy Manager.

You will champion a customer-first culture, handle queries, train colleagues, and help achieve KPIs while maintaining high standards of merchandising, security and compliance.