Store Supervisor - Lead Fast-Paced, Customer-Driven Retail

Screwfix; Greater London; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme - Kingfisher contrib.

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Training and development

Job summary

Screwfix is seeking a Retail Supervisor to lead in-store operations and deliver outstanding customer service at our London-area stores. You will guide customers, manage a small team, and uphold high standards while contributing to sales growth and a positive shop floor environment.

You’ll benefit from a competitive salary, 28 days of annual leave, a strong pension, life cover, employee discounts, healthcare, and ongoing training and development.

Qualifications

• Experienced supervisor or duty manager capable of leading a small team in a fast-paced setting.
• Excellent customer service skills with ability to translate into sales.
• Curious, questioning mindset and continuous improvement.
• Passionate about the business and its customers.
• Friendly, flexible, reliable, honest and hardworking.

Responsibilities

• Host in-store, lead by example and understand customer needs to guide to the right products.
• Ensure store standards from cash reconciliations to customer queries, audit compliance and stock management.
• Be part of a team that takes pride in the store, works together, and has fun.

Skills

People management

Customer service excellence

Sales-driven

Team leadership

Flexibility

Job description

Screwfix is seeking a Retail Supervisor to lead in-store operations and deliver outstanding customer service at our London-area stores. You will guide customers, manage a small team, and uphold high standards while contributing to sales growth and a positive shop floor environment.

You’ll benefit from a competitive salary, 28 days of annual leave, a strong pension, life cover, employee discounts, healthcare, and ongoing training and development.