Retail Supervisor: Lead Customer Service & Store Excellence

Screwfix; Aylesford; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and ongoing dev.

Job summary

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead in-store operations, deliver exceptional customer service, and guide a small team through busy days while upholding our high standards from opening to close. You’ll oversee cash reconciliations, handle customer queries, manage stock and audits, and help the store run smoothly with a supportive, fun team.

Screwfix offers 28 days’ annual leave (rising with service), a strong pension, life cover, 20% staff discount, healthcare,

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you'll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Team leadership

Customer service

Sales mindset

Flexible

Reliable

Job description

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead in-store operations, deliver exceptional customer service, and guide a small team through busy days while upholding our high standards from opening to close. You’ll oversee cash reconciliations, handle customer queries, manage stock and audits, and help the store run smoothly with a supportive, fun team.

Screwfix offers 28 days’ annual leave (rising with service), a strong pension, life cover, 20% staff discount, healthcare,