Retail Supervisor - Lead Fast-Paced Hardware Team

Screwfix Direct Ltd.; Middleton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme (Kingfisher)

Life cover

Employee discount (Screwfix & B&Q)

Healthcare discount

Share save schemes

Training & development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold high store standards. You’ll role-model excellent service and work with a team to ensure smooth daily performance and a positive shopping environment.

Join a business with 60,000+ products and 900+ stores, offering strong training, varied shifts, a healthy work-life balance, and a competitive salary with great development opportunities.

Qualifications

• Experienced supervisor or duty manager used to leading a small team in a fast-paced environment.
• Strong customer service skills and ability to translate service into sales.
• Inquisitive, curious and committed to continuous improvement.
• Passionate about the business and customer experience.
• Friendly, flexible, reliable, honest and hardworking.

Responsibilities

• Host in-store, leading by example and guiding customers to the right products.
• Maintain store standards including cash reconciliations, customer queries, audits and stock.
• Collaborate with the team to ensure smooth operations and a positive store atmosphere.

Skills

Team leadership

Customer service

Customer sales

Curiosity & continuous improvement

Passion for business

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold high store standards. You’ll role-model excellent service and work with a team to ensure smooth daily performance and a positive shopping environment.

Join a business with 60,000+ products and 900+ stores, offering strong training, varied shifts, a healthy work-life balance, and a competitive salary with great development opportunities.