Retail Team Lead — Customer Focus, Fast-Paced Growth

Screwfix Direct Ltd.; The Brampton; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Discounts on Screwfix & B&Q

Healthcare

Share save schemes

Training & development

Job summary

Screwfix is looking for a Retail Supervisor to lead in-store operations and guide customers to the right products, ensuring smooth cash handling and stock management. You will be part of a team that values teamwork, service, and a positive store atmosphere.

This role offers a competitive salary, generous annual leave, and a supportive training programme designed to advance your career within Screwfix's growing business.

Qualifications

• YOU ARE… An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Job description

Screwfix is looking for a Retail Supervisor to lead in-store operations and guide customers to the right products, ensuring smooth cash handling and stock management. You will be part of a team that values teamwork, service, and a positive store atmosphere.

This role offers a competitive salary, generous annual leave, and a supportive training programme designed to advance your career within Screwfix's growing business.