Retail Supervisor – Lead Customer Experience & Store Excellence

Screwfix; Salterforth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme

Life cover

Discounts (Screwfix & B&Q)

Healthcare

Company share save schemes

Training and development

Job summary

Screwfix is seeking an experienced store supervisor to lead a small team, guide customers to the right products, and model excellent service in a fast-paced environment.

You’ll help maintain store standards, handle cash reconciliations and stock, work with a supportive team, and enjoy training, flexible shifts, and a benefits package that includes a competitive salary, 28 days of annual leave (rising with service), a generous pension, life cover, staff discounts and ongoing development

Qualifications

• Experience as a supervisor or duty manager in a fast-paced retail environment.
• Excellent customer service and ability to translate into sales.
• Curious, always looking to improve and grow.

Responsibilities

• Host – lead in-store, guide customers to the right products, and set a high standard of service.
• Store standards – manage cash reconciliations, handle customer queries, audit compliance, and stock.
• Part of the team – work with a team that takes pride in the store and has fun together.

Skills

Team leadership

Customer service

Flexible

Reliable

Job description

Screwfix is seeking an experienced store supervisor to lead a small team, guide customers to the right products, and model excellent service in a fast-paced environment.

You’ll help maintain store standards, handle cash reconciliations and stock, work with a supportive team, and enjoy training, flexible shifts, and a benefits package that includes a competitive salary, 28 days of annual leave (rising with service), a generous pension, life cover, staff discounts and ongoing development