Store Supervisor - Heathrow: Lead & Inspire Team

People First; Greater London; Remote; GBP 26,000 - 32,000; Full time

Job summary

Hamleys Heathrow is seeking a proactive Supervisor to join the store team at Heathrow Airport. You will help ensure smooth store operations, lead and develop the team, and deputise for the Assistant Manager in their absence.

You will work with the management team to achieve targets, manage customer service standards, and enhance in-store performance through effective coaching and recruitment support.

Qualifications

• Excellent communication skills both written and verbal.
• IT literate, numerate and articulate.

Responsibilities

• Lead, motivate and develop the team to exceed sales and KPIs/customer service standards.
• Provide constructive feedback to management on performance.
• Ensure all staff deliver Hamleys customer service experience to the highest standards.
• Assist management in implementing training plans and on‑the‑job coaching.
• Understand and interpret the store's P&L and performance.
• Involve in recruiting and succession planning for the team.
• Ensure effective staff induction and onboarding.
• Drive exceptional customer service and in-store experience.
• Maintain store presentation and housekeeping to the highest standards.
• Support store manager in controlling costs and losses.
• Ensure adherence to policies including stock control, H&S, security, VM and till operations.
• Maintain clear communication lines across the store.

Skills

Excellent communication

IT literate

Job description

Hamleys Heathrow is seeking a proactive Supervisor to join the store team at Heathrow Airport. You will help ensure smooth store operations, lead and develop the team, and deputise for the Assistant Manager in their absence.

You will work with the management team to achieve targets, manage customer service standards, and enhance in-store performance through effective coaching and recruitment support.