Supervisor | Heathrow Airport

Hamleys; Greater London; Remote; GBP 26,000 - 32,000; Full time

Job summary

Hamleys Heathrow is seeking a proactive Supervisor to join the store team at Heathrow Airport. You will help ensure smooth store operations, lead and develop the team, and deputise for the Assistant Manager in their absence.

You will work with the management team to achieve targets, manage customer service standards, and enhance in-store performance through effective coaching and recruitment support.

Qualifications

• Excellent communication skills both written and verbal.
• IT literate, numerate and articulate.

Responsibilities

• Lead, motivate and develop the team to exceed sales and KPIs/customer service standards.
• Provide constructive feedback to management on performance.
• Ensure all staff deliver Hamleys customer service experience to the highest standards.
• Assist management in implementing training plans and on‑the‑job coaching.
• Understand and interpret the store's P&L and performance.
• Involve in recruiting and succession planning for the team.
• Ensure effective staff induction and onboarding.
• Drive exceptional customer service and in-store experience.
• Maintain store presentation and housekeeping to the highest standards.
• Support store manager in controlling costs and losses.
• Ensure adherence to policies including stock control, H&S, security, VM and till operations.
• Maintain clear communication lines across the store.

Skills

Excellent communication

IT literate

Job description

Hamleys is looking for pro-active Supervisor to join the Heathrow Airport store team, to efficiently assist in the smooth running of all aspects of the store operations.

Job Purpose Summary:

To achieve targeted sales, profitability and company objectives through the use of KPI targets and excellent customer service. Improving the business performance and realise objectives through supporting the effective management and development of the people in the team. To work with the Management team to manage, inspire & lead a well motivated and professional team and to provide a deputising service for the Assistant Manager, assuming their responsibilities in running the store in their absence.

Key Responsibilities and Accountabilities:

• To lead, motivate and develop your team to exceed sales and improve KPIs/customer service standards through effective performance management,
• To regularly give constructive and appropriate feedback to the management team on individuals performance,
• To ensure all members of the team understand the Hamleys customer service experience and to motivate self and team to consistently deliver the highest standards,
• To assist the Management team in implementing training plans and providing on the job coaching to develop the skills of the team,
• To have a basic understanding of the P&L & how to interpret the store’s performance,
• To have an active involvement in recruiting and selecting the best people for the store assisting with succession planning where required,
• To ensure all staff receive an effective induction into the business,
• To drive and develop exceptional customer service and instore experience
• To maintain the presentation/housekeeping of the store to the highest standards at all times,
• To work with the Store Manager in the control of all costs/losses,
• To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
• To ensure clear lines of communication are established and understood throughout the store

Person Profile:

• Leads by example with energy, passion, integrity and enthusiasm
• Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
• Takes personal responsibility and able to make tough decisions
• Seeks and handles both positive and negative personal feedback
• Demonstrates standards of excellence
• Excellent inter-personal skills
• Professional and logical approach to problem solving
• Strong initiative and self–motivation
• Determination to succeed with a ‘can do’ attitude
• Confident in own actions and foster confidence in others
• Approaches all aspects of work with passion and a positive attitude
• Shows a willingness to learn and self-develop
• Effective time management and planning skills

Specific Job Skills:

• Excellent communication skills both written and verbal
• IT literate, numerate and articulate

Further Information:

** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

***You must be able to prove that you have current right to work in the UK; it is not usual practice for Hamleys to sponsor oversea candidates to work in the UK.

2nd Floor7 Howick PlaceLondonSW1P 1BBUnited Kingdom