Store Colleague - Heathrow Airport

JD GROUP; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

JD GROUP is seeking a Store Colleague in Greater London to deliver a welcoming customer experience and support sales on the shop floor. You will greet customers, assist with product information, and help maintain presentation standards throughout the store.

Ideal candidates are customer-focused, collaborative, and eager to learn store procedures while contributing to a fast-paced retail environment in London.

Qualifications

• Strong customer service mindset.
• Willingness to learn and follow store procedures.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver a positive and welcoming experience for customers.
• Identify customer needs and promote suitable products.
• Maintain high standards of customer service.
• Keep shop floor presentation clean, organised and well maintained.
• Replenish stock and ensure products are correctly displayed.
• Process transactions and assist with deliveries as required.

Skills

Customer service

Sales

Teamwork

Communication

Adaptability

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.