Airport Terminal Supervisor: Lead Sales & Service

Harrods; Guildford; On-site; GBP 23,000 - 29,000; Full time

Job summary

Harrods Gatwick Airport is seeking a Supervisor to lead a team of Sales Associates and Specialists, delivering world class customer service and building strong customer relationships. You will support management with opening and closing routines in the terminals and remain a visible ambassador for the Harrods brand.

You will work in a fast-paced airport environment, handling daily duties, stock checks, price changes and floor control, with weekend and shift flexibility required.

Qualifications

• Experience leading a team in retail or airport environments.
• Experience with opening/closing duties.
• Willing to work mornings, evenings and weekends.
• Ability to manage stock levels and price changes.

Responsibilities

• Lead a team of Sales Associates and Specialists to deliver world class customer service.
• Provide support to management with opening and closing routines when needed.
• Deliver sales and service through the team in the absence of the Manager.
• Oversee floor operations, counts, stock levels and price changes.

Skills

Team leadership

Customer service

Communication skills

Stock control

Shift flexibility

Job description

Harrods Gatwick Airport is seeking a Supervisor to lead a team of Sales Associates and Specialists, delivering world class customer service and building strong customer relationships. You will support management with opening and closing routines in the terminals and remain a visible ambassador for the Harrods brand.

You will work in a fast-paced airport environment, handling daily duties, stock checks, price changes and floor control, with weekend and shift flexibility required.