Airport Luxury Retail Team Lead

Harrods; Crawley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Harrods International Gatwick is seeking a Supervisor to lead a team of Sales Associates and Specialists, delivering world class customer service, demonstrating exceptional product knowledge and building quality customer relationships to achieve business goals whilst being an ambassador for the Harrods brand.

You will provide support to the management team in the opening and closing routines of the terminals and in the absence of the Sales Manager, while delivering sales and service with the

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Ability to perform opening and closing duties and support management.
• Proven customer service excellence and product knowledge.
• Strong communication and teamwork skills.
• Experience assisting with stock counts and price changes.

Responsibilities

• Lead a team of Sales Associates and Specialists to deliver world class customer service.
• Support management with opening and closing routines of the terminal.
• Deliver sales and service in the absence of the Sales Manager.
• Oversee floor operations, daily counts, and stock levels.
• Action price changes and ensure stock integrity.

Skills

Team leadership

Opening & closing duties

Sales & service delivery

Communication skills

Stock and price control

Job description

Harrods International Gatwick is seeking a Supervisor to lead a team of Sales Associates and Specialists, delivering world class customer service, demonstrating exceptional product knowledge and building quality customer relationships to achieve business goals whilst being an ambassador for the Harrods brand.

You will provide support to the management team in the opening and closing routines of the terminals and in the absence of the Sales Manager, while delivering sales and service with the