Heathrow Travel Retail Business Manager

ImmigrationGPT; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Structured induction programme

Exclusive product launches

Tilbury Treats discounts

Job summary

Puig UK Limited is seeking a Multi-Site Business Manager for Heathrow Airport to lead and develop a high-performing Travel Retail team across locations. You will recruit, train, and coach staff, drive KPI targets, and ensure best-in-class customer experiences while coordinating payroll and scheduling.

You will manage stock levels, coordinate with host store partners, and maintain brand standards and visual merchandising, all while delivering sales growth across terminals and locations.

Qualifications

• Experience leading large teams and managing payroll budgeting.
• Proven ability to hit KPI targets and drive sales.
• Strong communication and HR management skills.

Responsibilities

• Lead and develop a high-performing team across multiple stores.
• Oversee monthly rota scheduling, payroll budgeting and forecasting.
• Drive commercial KPI performance and ensure first-class customer experience.
• Recruit exceptional talent end-to-end with Talent Acquisition.
• Manage stock coordination with host stores and external partners.
• Ensure brand compliance and flawless visual standards.

Skills

People management

Recruitment leadership

Sales drive

Budgeting & forecasting

Communication skills

Tools

Payroll budgeting

HR processes

Job description

Puig UK Limited is seeking a Multi-Site Business Manager for Heathrow Airport to lead and develop a high-performing Travel Retail team across locations. You will recruit, train, and coach staff, drive KPI targets, and ensure best-in-class customer experiences while coordinating payroll and scheduling.

You will manage stock levels, coordinate with host store partners, and maintain brand standards and visual merchandising, all while delivering sales growth across terminals and locations.