Experience & Entertainment Lead - In-Store Events

Hamleys; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hamleys in London is looking for a proactive supervisor to lead the Experience and Entertainment Team, delivering daily in-store theatre and bookable events. You will support scheduling, coordinate with the marketing plan, and ensure outstanding customer experiences across events and parties.

The role requires strong communication, team leadership, and IT literacy, with an ability to manage costs and uphold health and safety standards while maintaining costumes and show spaces.

Qualifications

• At least 3 years in an Entertainment environment with experience supervising a team.
• Excellent communication skills both written and verbal.
• IT literate.

Responsibilities

• Supervise and coordinate the Experience and Entertainment Team rota and daily deployment.
• Perform in-store shows and activations to a high standard.
• Coordinate and deliver customer parties and corporate events with excellent communication.
• Develop in-store experience with detailed event plans and briefs.
• Oversee Christmas Grotto and other external events as required.
• Support cost control and budget adherence.
• General administration: respond to party bookings, process payments, create party plans, update trackers, use templates.
• Maintain costumes and housekeeping of experience/entertainment areas; manage cleaning schedules.
• Provide a safe environment with high health and safety standards.

Skills

Entertainment management

Team supervision

Communication skills

IT literacy

Independent worker

Team player

Job description

Hamleys in London is looking for a proactive supervisor to lead the Experience and Entertainment Team, delivering daily in-store theatre and bookable events. You will support scheduling, coordinate with the marketing plan, and ensure outstanding customer experiences across events and parties.

The role requires strong communication, team leadership, and IT literacy, with an ability to manage costs and uphold health and safety standards while maintaining costumes and show spaces.