Store Shift Leader — Lead a Customer‑Focused Team

Tesco UK; Salters Cross; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to guide store teams in delivering exceptional customer experiences on a daily basis. You will coordinate across store areas, coach colleagues, and respond to operational needs with a calm, solution-focused approach.

The role offers progression potential within Tesco’s retail leadership structure, with hourly pay starting at £15.59 and rising to £16.86 in certain stores, reflecting location-based scales and store bands.

Qualifications

• Oversee team performance to deliver great in-store experiences.
• Act as a strong role model for service and leadership in a fast-paced retail setting.
• Clear communication and coaching to develop colleagues.
• Motivate and inspire the team to achieve outstanding results.

Responsibilities

• Lead the store team to deliver a great customer experience in-store.
• Collaborate across departments to handle day-to-day operational questions.
• Coach colleagues and provide feedback to improve service quality.
• Step in as acting store lead in the Manager’s absence.
• Make balanced decisions and adapt to change as needed.
• Drive inclusive, positive team relationships and customer focus.

Skills

Team leadership

Customer service

Communication

Coaching

Adaptability

Job description

Tesco UK is seeking a Shift Lead to guide store teams in delivering exceptional customer experiences on a daily basis. You will coordinate across store areas, coach colleagues, and respond to operational needs with a calm, solution-focused approach.

The role offers progression potential within Tesco’s retail leadership structure, with hourly pay starting at £15.59 and rising to £16.86 in certain stores, reflecting location-based scales and store bands.