Store Shift Lead: Customer Experience & Team Coach

Tesco UK; Topsham; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is hiring a Shift Lead to steer store teams in delivering outstanding customer service and daily operations. You'll lead the team, coordinate across departments, and ensure smooth in-store experiences.

You’ll work in a fast-paced retail environment, be a clear communicator, and act as a role model in service and leadership. This role offers flexible hours with a guaranteed minimum weekly hours and progression opportunities within Tesco.

Qualifications

• Experience leading or managing in a fast-paced retail environment.
• Strong communication and people-skills are essential.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Clear communication

Job description

Tesco UK is hiring a Shift Lead to steer store teams in delivering outstanding customer service and daily operations. You'll lead the team, coordinate across departments, and ensure smooth in-store experiences.

You’ll work in a fast-paced retail environment, be a clear communicator, and act as a role model in service and leadership. This role offers flexible hours with a guaranteed minimum weekly hours and progression opportunities within Tesco.