Shift Leader — Elevate Customer Experience & Team

Tesco Retail; Southampton; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead role in the United Kingdom is focused on guiding store teams to deliver outstanding in-store experiences and high-quality service. You will collaborate across store areas, supporting colleagues and resolving day-to-day questions with a customer-first mindset.

The position emphasizes strong leadership, adaptability, and a commitment to inclusivity, with pay starting at £15.59 per hour and rising to £16.86 in M25 stores, plus potential additional payments and a minimum weekly

Qualifications

• Must be over 18 for this role.
• Experience in a team lead or management position in fast-paced retail.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all areas of the store and with colleagues, acting as the go-to person for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback, and model great service.
• Seek opportunities to serve customers, communities, and the planet better every day.

Skills

Team leadership

Retail experience

Customer service

Communication

Problem solving

Job description

Tesco Shift Lead role in the United Kingdom is focused on guiding store teams to deliver outstanding in-store experiences and high-quality service. You will collaborate across store areas, supporting colleagues and resolving day-to-day questions with a customer-first mindset.

The position emphasizes strong leadership, adaptability, and a commitment to inclusivity, with pay starting at £15.59 per hour and rising to £16.86 in M25 stores, plus potential additional payments and a minimum weekly