Store Shift Leader: Lead & Inspire Your Team

Tesco Retail; Shaftesbury; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tesco is hiring a Shift Leader to oversee store duties, coach colleagues, and ensure excellent customer service in a fast-paced retail environment. The role emphasizes leadership, safety, and delivering a smooth shopping experience for customers across shifts.

Shifts start from an hourly rate of £15.59 with additional payments depending on location. Minimum 16 hours per week guaranteed, with options for 12 hours as needed, and flexibility in scheduling.

Qualifications

• Must be 18 years or older to apply.

Responsibilities

• Work in a fast-paced retail environment with variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to ensure they leave with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in-store, ensuring it stays a safe place to work and shop.
• Maintain understanding of store performance and assist managers in delivering actions to improve operations.
• Lead from the front and set a great example for colleagues in all you do.
• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
• Support colleagues ensuring they deliver daily priorities and take regular breaks.
• Open and close the store and complete duty cover, ensuring decisions support safety.
• Be the go-to person for colleagues in the absence of a manager for day-to-day queries.
• Keep the store clean, tidy, and well-presented.
• Support managers to coordinate seasonal, community and charity events.
• Contribute to a great team atmosphere inclusive of everyone.
• Provide great customer service by listening to customers and putting them first.
• Keep the team well-informed about communications, changes, or updates.
• Stay knowledgeable about store performance and look for ways to improve operations.
• Coordinate store improvements and remove obstacles to great service.
• Follow health and safety routines and ensure colleagues do the same.
• Recognise and celebrate colleagues providing great service.
• Be a role model by giving thoughtful customer service and meeting customer needs.
• Build strong, long-lasting relationships with colleagues to foster an inclusive team atmosphere.
• Communicate clearly using varied methods to keep the team informed.
• Be comfortable leading and overseeing the store in the absence of the Manager.
• Be flexible in thinking and capable of handling change to ensure customers and colleagues are served well.
• Be motivating to inspire the team to exceed expectations.
• Be curious and look for ideas to serve customers, communities, and the planet better.

Job description

Tesco is hiring a Shift Leader to oversee store duties, coach colleagues, and ensure excellent customer service in a fast-paced retail environment. The role emphasizes leadership, safety, and delivering a smooth shopping experience for customers across shifts.

Shifts start from an hourly rate of £15.59 with additional payments depending on location. Minimum 16 hours per week guaranteed, with options for 12 hours as needed, and flexibility in scheduling.