Store Shift Leader: Lead Team, Deliver Great Service

Tesco Retail; Harlow; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco is hiring a Shift Lead to coordinate daily store operations and lead a team in delivering outstanding customer service. You will be the go-to person for day-to-day queries, support all areas of the store, and step in when the Manager is absent.

We offer a structured shift pattern, minimum 16 hours per week, and pay starts at £15.59/hr, rising to £16.86/hr in larger stores. Applicants must be 18+ and enjoy working in a fast-paced, inclusive retail environment.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication with colleagues and customers.
• Ability to adapt to changing store requirements.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

Tesco is hiring a Shift Lead to coordinate daily store operations and lead a team in delivering outstanding customer service. You will be the go-to person for day-to-day queries, support all areas of the store, and step in when the Manager is absent.

We offer a structured shift pattern, minimum 16 hours per week, and pay starts at £15.59/hr, rising to £16.86/hr in larger stores. Applicants must be 18+ and enjoy working in a fast-paced, inclusive retail environment.