Store Shift Leader: Drive Experience & Results

Starbucks EMEA; York and North Yorkshire; On-site; GBP 23,000 - 29,000; Full time

Job summary

Starbucks EMEA is seeking an assistant manager to lead a Store, delivering outstanding customer experiences and driving commercially successful outcomes. You will use your leadership to coach partners, manage shifts and own operational standards while embedding brand values.

You will monitor KPIs, manpower planning, and safety compliance, while supporting new product launches and initiatives with the store leadership team. This role offers growth within a vibrant, customer-focused environment.

Qualifications

• Experience leading a team in a fast-paced retail or hospitality environment.
• Ability to translate metrics into actions and outcomes.
• Champion Starbucks mission, values and customer-focused culture.

Responsibilities

• Lead shifts to deliver commercial results and world-class customer experience.
• Own KPIs such as labour efficiency, waste reduction and sales performance.

Skills

Leadership

Team management

Customer experience

KPIs

Operational excellence

Job description

Starbucks EMEA is seeking an assistant manager to lead a Store, delivering outstanding customer experiences and driving commercially successful outcomes. You will use your leadership to coach partners, manage shifts and own operational standards while embedding brand values.

You will monitor KPIs, manpower planning, and safety compliance, while supporting new product launches and initiatives with the store leadership team. This role offers growth within a vibrant, customer-focused environment.