Store Shift Leader: Drive Customer Focus & Team Excellence

One Stop Stores Ltd; Sunderland; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Employee benefits

Flexible working options

Job summary

A leading retail chain in Sunderland is looking for a Shift Leader to oversee store operations in a dynamic retail environment. You will coordinate a team to deliver exceptional customer service, manage shifts, and ensure the store remains clean and well-stocked. The ideal candidate will excel in communication and possess strong problem-solving skills. This is a fantastic opportunity to contribute to a community-focused retail store while enjoying various employee benefits and fostering a welcoming work environment.

Qualifications

• Strong communication skills to engage with customers and colleagues.
• Proven customer focus to enhance customer service.
• Effective problem-solving abilities to manage store operations.
• Ability to work collaboratively in a team environment.
• Attention to detail for maintaining store standards.
• Adaptability to changing situations and challenges.
• Technical skills relevant to retail operations.
• Time management skills to prioritize tasks effectively.

Responsibilities

• Coordinate the team to ensure smooth operations.
• Open and close the store while ensuring customer satisfaction.
• Support the Store Manager in daily operational tasks.
• Maintain a clean and presentable store environment.
• Manage product replenishment effectively.
• Proactively handle customer queries to ensure satisfaction.
• Ensure compliance with health and safety regulations.
• Act as a keyholder for store security.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A leading retail chain in Sunderland is looking for a Shift Leader to oversee store operations in a dynamic retail environment. You will coordinate a team to deliver exceptional customer service, manage shifts, and ensure the store remains clean and well-stocked. The ideal candidate will excel in communication and possess strong problem-solving skills. This is a fantastic opportunity to contribute to a community-focused retail store while enjoying various employee benefits and fostering a welcoming work environment.