Retail Shift Leader: Drive Service & Team Success

One Stop Stores Ltd; Nottingham; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Community involvement opportunities

Potential for flexible working

Diverse and inclusive workplace

Supporting local charities and groups

Job summary

A leading retail chain is seeking a Shift Leader to join their team in Nottingham. The role involves coordinating store activities, ensuring customer satisfaction, and leading a team in a dynamic retail environment. Responsibilities include managing opening and closing duties, supporting the Store Manager, and maintaining store presentation. Candidates should possess strong communication skills, a focus on customer service, and the ability to resolve issues effectively. This position offers an opportunity to make a meaningful impact in the community while working in a supportive team atmosphere.

Qualifications

• Strong communication abilities to engage effectively.
• Focus on customer satisfaction in all interactions.
• Capable of resolving issues and improving service.
• Ability to work cohesively as part of a team.
• Attention to detail in all aspects of store operations.
• Adaptable to changing situations and workflows.
• Technical skills relevant to retail operations.
• Effective time management to prioritize tasks.

Responsibilities

• Coordinate team activities for smooth store operations.
• Open and close the store, managing shifts and safety.
• Support the Store Manager in daily operations.
• Ensure the store is clean, tidy, and well-presented.
• Prioritize product replenishment based on customer needs.
• Manage the point of sale setup and accuracy.
• Resolve customer queries and ensure satisfaction.
• Monitor communications and keep the team informed.
• Act as Keyholder and handle alarm call-outs responsibly.
• Facilitate team breaks based on store traffic.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A leading retail chain is seeking a Shift Leader to join their team in Nottingham. The role involves coordinating store activities, ensuring customer satisfaction, and leading a team in a dynamic retail environment. Responsibilities include managing opening and closing duties, supporting the Store Manager, and maintaining store presentation. Candidates should possess strong communication skills, a focus on customer service, and the ability to resolve issues effectively. This position offers an opportunity to make a meaningful impact in the community while working in a supportive team atmosphere.