Store Shift Leader - Customer-Centric Coach

One Stop Stores Ltd; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Commitment to diversity and inclusion

Flexible working options

Job summary

A large retail chain in Cheltenham is looking for a Shift Leader. This role involves managing store operations, ensuring a clean, safe environment, and delivering excellent customer service. Responsibilities include coordinating staff, overseeing store activities, and acting as a Keyholder. Ideal candidates will have strong communication and problem-solving skills, with a focus on teamwork and customer satisfaction. Flexible working options and comprehensive benefits are offered.

Qualifications

• Excellent communication skills to effectively engage with customers and team members.
• Strong focus on customer satisfaction and service delivery.
• Ability to identify and solve problems efficiently.
• Demonstrates teamwork and collaboration in a retail environment.
• Attention to detail, ensuring the store is well-presented and organized.
• Adapts to new challenges and changes in a fast-paced environment.
• Basic technical skills relevant to retail operations.
• Manages time effectively to prioritize tasks.

Responsibilities

• Coordinate the team for optimal customer shopping experiences.
• Manage opening and closing of the store safely.
• Support Store Manager with day-to-day queries and staff coordination.
• Ensure store cleanliness and product replenishment.
• Act as a Keyholder and respond to security calls when necessary.
• Facilitate effective communication within the team and with customers.

Skills

Communication Skills

Customer Focus

Problem‑Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A large retail chain in Cheltenham is looking for a Shift Leader. This role involves managing store operations, ensuring a clean, safe environment, and delivering excellent customer service. Responsibilities include coordinating staff, overseeing store activities, and acting as a Keyholder. Ideal candidates will have strong communication and problem-solving skills, with a focus on teamwork and customer satisfaction. Flexible working options and comprehensive benefits are offered.