Retail Shift Lead: Drive Sales & Service Excellence

Footlocker; Newcastle upon Tyne; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay

Holiday entitlement

Employee discount

Wellbeing program

Employee assistance

Sick pay

Head Office internships

Ambassador programme

Development opportunities

Job summary

Foot Locker in Newcastle upon Tyne is seeking a retail supervisor to lead the store team and deliver an elevated customer experience. You will coach colleagues, drive sales, and ensure operations meet brand standards.

The role requires at least 2 years of retail experience and at least 1 year in supervisory duties, with flexible availability including nights, weekends and holidays. You will learn products, trends and deliver outstanding service.

Qualifications

• At least 2 years of retail experience.
• At least 1 year retail supervisor experience.
• Confident engaging customers to deliver elevated experience.
• Motivated to achieve great results through enthusiasm for athletic products.
• Initiates tasks without supervision.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Inspire and motivate your team to drive sales and exceptional service.
• Ensure high levels of customer satisfaction through product knowledge and teamwork.
• Deliver sales, customer experience, merchandising, visual and operations.
• Maintain personal and productivity goals.
• Uphold quality and productivity of all store aspects.
• Act as partner between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to fit customer needs.
• Maintain awareness of product knowledge and trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Supervisory experience

Customer service

Leadership

Sales knowledge

Job description

Foot Locker in Newcastle upon Tyne is seeking a retail supervisor to lead the store team and deliver an elevated customer experience. You will coach colleagues, drive sales, and ensure operations meet brand standards.

The role requires at least 2 years of retail experience and at least 1 year in supervisory duties, with flexible availability including nights, weekends and holidays. You will learn products, trends and deliver outstanding service.