Shift Lead: Drive Customer Experience & Store Safety

B&Q; Crewe; On-site; GBP 24,938 - 30,480; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

Shopping discounts

Colleague wellbeing benefits

Job summary

A leading home improvement retailer in Crewe is seeking a Shift Lead. This role is essential for overseeing daily store operations and ensuring a positive experience for customers and staff alike. Candidates should be passionate about customer service, safety-conscious, and capable of motivating a team. The position offers a competitive salary, an award-winning pension scheme, and generous holiday benefits, all within a collaborative and inclusive environment.

Qualifications

• Must be customer-focused and committed to ensuring a great shopping experience.
• Able to oversee operations and manage colleagues effectively.
• Detail-oriented and safety conscious.

Responsibilities

• Oversee daily store operations and ensure smooth functioning.
• Deploy colleagues to enhance customer engagement.
• Serve as the first point of contact for staff and customers.
• Maintain a safe store environment.

Skills

Passionate about customers

Safety conscious

Teamwork

Energy and motivation

Confident decision-making

Job description

A leading home improvement retailer in Crewe is seeking a Shift Lead. This role is essential for overseeing daily store operations and ensuring a positive experience for customers and staff alike. Candidates should be passionate about customer service, safety-conscious, and capable of motivating a team. The position offers a competitive salary, an award-winning pension scheme, and generous holiday benefits, all within a collaborative and inclusive environment.