Shift Leader: Elevate Service & Store Ops

Tesco; Boston; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

10% Discount in One Stop & Tesco

Discounted Tesco pharmacy services

Discounted shopping website

A great holiday package

Career development commitment

Community involvement and charity work

PensionScheme

Job summary

One Stop Stores Ltd is seeking a Shift Leader to coordinate daily store operations, lead a team, and ensure great customer service. You will open/close, handle shifts, and support the Store Manager with events and community activities. The role emphasizes safety, presentation, and efficient replenishment.

You’ll build strong relationships, communicate clearly, and adapt quickly to changing priorities while keeping customers at the heart of everything you do.

Qualifications

• Role models excellent customer service and meets customer needs.
• Builds strong relationships to foster team spirit.
• Communicates clearly to keep the team informed.
• Leads the store when required and adapts to change.

Responsibilities

• Coordinate the team to deliver smooth store operations.
• Open/close the store and cover shifts as needed.
• Be the go-to person for colleagues in absence of Store Manager.
• Support events and community activities with a positive atmosphere.
• Ensure cleanliness, presentation and stock replenishment.
• Manage queues, POS labels, and respond to customer queries.
• Balance service and replenishment across the store.

Skills

Customer service

Team leadership

Communication

Decision making

Flexibility

Motivation

Process improvement

Job description

One Stop Stores Ltd is seeking a Shift Leader to coordinate daily store operations, lead a team, and ensure great customer service. You will open/close, handle shifts, and support the Store Manager with events and community activities. The role emphasizes safety, presentation, and efficient replenishment.

You’ll build strong relationships, communicate clearly, and adapt quickly to changing priorities while keeping customers at the heart of everything you do.