Store Shift Leader & Customer Experience Champion

Starbucks Coffee Company; Doncaster; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and 1 item of food onshift

Bean stock options

Comprehensive training and Starbucks G

Free bag of coffee weekly and 30% shop

Perks at Work discounts

Life assurance

Home Sweet Loan

24/7 Employee Assistance Programme

Recognition schemes and monetaryAwards

Long term career opportunities

Job summary

Starbucks Coffee Company in Doncaster is seeking an assistant manager to lead shifts, drive commercial results and deliver world-class customer experience for every partner and customer. You will own KPIs such as labour efficiency, waste reduction and sales, manage shift deployment, coach partners, and ensure brand standards while embedding new initiatives and product launches at store level.

You will be responsible for ensuring health & safety, food safety and security standards, while training

Qualifications

• Previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.

Responsibilities

• Lead shifts with a focus on delivering commercial results and world-class customer experience, and ensure every partner is set up for success.
• Take ownership of KPIs including labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.
• Recognise and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensure brand and operational standards are consistently met or exceeded.
• Use financial and operational data to make informed decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency, and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Job description

Starbucks Coffee Company in Doncaster is seeking an assistant manager to lead shifts, drive commercial results and deliver world-class customer experience for every partner and customer. You will own KPIs such as labour efficiency, waste reduction and sales, manage shift deployment, coach partners, and ensure brand standards while embedding new initiatives and product launches at store level.

You will be responsible for ensuring health & safety, food safety and security standards, while training