Store Shift Leader - KPI-Driven Customer Experience

Starbucks Coffee Company; Market Rasen; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and food on shift

Bean stock options for partners

Job summary

Starbucks Coffee Company is seeking an assistant manager to lead shifts, drive commercial results and deliver world-class customer experiences. You will own KPIs, coach partners, and ensure operational standards are met while embedding new initiatives and product launches at store level.

The role emphasizes people leadership, teams, and a growth mindset, with a focus on safety, quality, and guest satisfaction in a fast-paced retail environment.

Qualifications

• Previous experience leading a team in a dynamic, fast-paced, customer-focused retail or hospitality environment.
• Commercial acumen with the ability to translate metrics into action while confidently managing both people and operational priorities.
• Growth mindset and appetite for advancing your leadership career.

Responsibilities

• Lead shifts focusing on delivering commercial results and world‑class customer experience while ensuring every partner is set up for success.
• Take ownership of KPIs including labour efficiency, waste reduction and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.
• Recognize and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensure brand and operational standards are consistently met or exceeded.
• Use financial and operational data to make informed decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Skills

Team leadership

Commercial acumen

Growth mindset

Customer focus

Job description

Starbucks Coffee Company is seeking an assistant manager to lead shifts, drive commercial results and deliver world-class customer experiences. You will own KPIs, coach partners, and ensure operational standards are met while embedding new initiatives and product launches at store level.

The role emphasizes people leadership, teams, and a growth mindset, with a focus on safety, quality, and guest satisfaction in a fast-paced retail environment.