Shift Leader & Customer Experience Champion

Starbucks Coffee Company; Alsager; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

30% partner discount

Global Academy access

Free bag of coffee weekly

Life assurance

Employee Assistance Programme

Job summary

Starbucks Coffee Company is seeking an assistant manager to lead store shifts, drive commercial results and deliver world-class customer experience. You will own KPIs, deploy schedules, coach partners and ensure brand standards are upheld.

Training is provided with opportunities for growth within Starbucks, including exposure to product launches and ongoing development. Hours may include early mornings, evenings, weekends, and holidays.

Qualifications

• Experience leading a team in a fast-paced retail or hospitality setting.
• Ability to translate metrics into actions and drive performance.
• Strong focus on customer experience and brand standards.

Responsibilities

• Lead shifts with a focus on commercial results and customer experience.
• Own KPIs such as labour efficiency, waste reduction and sales performance.
• Schedule shifts to optimise customer service and operations.
• Coach partners, observe performance and provide feedback.
• Act as duty manager when scheduled and make operational decisions.

Skills

Team leadership

Customer focus

Data interpretation

People management

Job description

Starbucks Coffee Company is seeking an assistant manager to lead store shifts, drive commercial results and deliver world-class customer experience. You will own KPIs, deploy schedules, coach partners and ensure brand standards are upheld.

Training is provided with opportunities for growth within Starbucks, including exposure to product launches and ongoing development. Hours may include early mornings, evenings, weekends, and holidays.