Store Shift Lead: Lead, Serve & Inspire Teams

Tesco; Glasgow; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Disability Confident Leader

Flexible working

Job summary

Tesco is seeking a Shift Lead in the UK to guide in-store teams and deliver exceptional customer service across departments. You’ll operate within published availability windows and be a go-to for day-to-day store queries, helping maintain a positive, high-performing environment.

You’ll lead by example, communicate clearly, coach colleagues, and adapt to changing store needs, while supporting Tesco’s mission to serve customers and communities better every day.

Qualifications

• Experience leading or managing in a fast-paced retail environment.
• Strong role model with a passion for delivering great service and meeting customer needs.
• Build positive, long-lasting relationships to create an inclusive, supportive team.
• Clear communicator using multiple methods to keep the team well informed.
• Natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Work across all areas of the store with colleagues, acting as the day-to-day operations lead.
• Build inclusive relationships that help colleagues perform at their best.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to serve customers, communities and the planet a little better daily.

Job description

Tesco is seeking a Shift Lead in the UK to guide in-store teams and deliver exceptional customer service across departments. You’ll operate within published availability windows and be a go-to for day-to-day store queries, helping maintain a positive, high-performing environment.

You’ll lead by example, communicate clearly, coach colleagues, and adapt to changing store needs, while supporting Tesco’s mission to serve customers and communities better every day.