Shift Lead & Performance Coach

Starbucks Coffee Company; Guildford; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and one item of food on sh

Bean stock options for all partners

Comprehensive training and Starbucks G

Free bag of coffee each week

30% partner discount on food, bebidas

Perks at Work discounts

Life assurance

Employee assistance programme (24/7)

Long service and recognition schemes

Job summary

Starbucks Coffee Company in Guildford is seeking an Assistant Manager to lead shifts, deliver standout customer experiences and drive commercial results. You will own KPIs, supervise partners, and ensure operational standards are met while guiding teams through new initiatives and product launches.

The role focuses on coaching partners, maintaining health and safety standards, and using data to continuously improve shift performance in a fast-paced retail environment.

Qualifications

• Previous experience leading a team in retail or hospitality.
• Ability to translate metrics into action while managing people and operations.
• Ambition to develop leadership skills and progress.

Responsibilities

• Lead shifts to deliver strong commercial results and exceptional customer experience.
• Own KPIs such as labour efficiency, waste reduction and sales performance.
• Ensure shifts align with planned roles and routines for smooth operation.
• Coach partners and provide feedback to drive performance.
• Act as duty manager during shifts and uphold brand standards.
• Use data to improve shift performance and decision making.
• Lead new initiatives and product launches at store level.
• Maintain health and safety and security standards.

Skills

Team leadership

Commercial acumen

Growth mindset

Job description

Starbucks Coffee Company in Guildford is seeking an Assistant Manager to lead shifts, deliver standout customer experiences and drive commercial results. You will own KPIs, supervise partners, and ensure operational standards are met while guiding teams through new initiatives and product launches.

The role focuses on coaching partners, maintaining health and safety standards, and using data to continuously improve shift performance in a fast-paced retail environment.