Assistant Store Manager - Lead Teams, Elevate Guest Experience

Starbucks Coffee Company; Hedge End; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday a year (including Bank

Free drinks and one item of food when‑

Bean stock options for all partners

Comprehensive training and Starbucks}

A free bag of coffee each week and 30%

Job summary

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead shifts, drive commercial results and deliver world‑class customer experiences. You will take ownership of operational standards, partner engagement and KPIs, while coaching a team to perform at their best.

The role emphasizes leadership growth, daily trading decisions, health and safety compliance, and delivering consistent service across a busy retail environment.

Qualifications

• Experience leading a team in a fast-paced, customer-focused retail or hospitality setting.
• Ability to translate metrics into action while managing people and operational priorities.
• Growth mindset with a desire to advance leadership responsibilities.

Responsibilities

• Lead shifts focusing on delivering commercial results and world-class customer experience while ensuring every partner is set up for success.
• Take ownership of KPIs including labour efficiency, waste reduction and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.
• Recognize and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensure brand and operational standards are consistently met or exceeded.
• Use financial and operational data to make informed decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Skills

Team leadership

Commercial acumen

Growth mindset

Job description

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead shifts, drive commercial results and deliver world‑class customer experiences. You will take ownership of operational standards, partner engagement and KPIs, while coaching a team to perform at their best.

The role emphasizes leadership growth, daily trading decisions, health and safety compliance, and delivering consistent service across a busy retail environment.