Store Shift Lead: KPI-Driven Customer Experience

Starbucks Coffee Company; Ulverston; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and food during shifts

Bean stock options

Comprehensive training

30% partner discount

Employee Assistance Programme

Interest-free loans for rental deposits

Job summary

Starbucks Coffee Company is seeking an Assistant Manager in Ulverston. In this role, you'll lead shifts focused on delivering outstanding commercial results and customer service excellence. You will take ownership of key performance indicators, ensure operational standards are met, and coach team members to achieve their best.

The position offers attractive benefits including 28 days holiday, free drinks, comprehensive training, and numerous discounts. We value continuous career development and strive to create an inclusive work environment.

Qualifications

• Previous experience leading a team in a dynamic and customer-focused environment.
• Ability to manage operational priorities and make informed decisions.
• Champion Starbucks' mission and values effectively.

Responsibilities

• Lead shifts to deliver commercial results and world-class customer experiences.
• Take ownership of KPIs, ensuring optimal shift deployment.
• Coach partners and maintain brand and operational standards.
• Drive new initiatives and compliance with safety standards.

Skills

Leadership in a retail environment

Customer service excellence

Operational standards management

Coaching and feedback

Job description

Starbucks Coffee Company is seeking an Assistant Manager in Ulverston. In this role, you'll lead shifts focused on delivering outstanding commercial results and customer service excellence. You will take ownership of key performance indicators, ensure operational standards are met, and coach team members to achieve their best.

The position offers attractive benefits including 28 days holiday, free drinks, comprehensive training, and numerous discounts. We value continuous career development and strive to create an inclusive work environment.