Store Shift Lead: Drive Customer Focus & Safety

B&Q Limited; Leominster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots

Job summary

B&Q Limited in Leominster is seeking a Shift Lead to oversee store operations on a full-time basis, ensuring a safe, welcoming environment for customers and colleagues while the shift runs smoothly.

You will deploy colleagues, be the first point of contact, and maintain high standards of safety and service. The role requires energy, autonomy, and the ability to motivate others to deliver excellent customer experiences day after day.

Qualifications

• Passionate about customers and doing the right thing for them.
• Enjoy interacting with colleagues and working in a team.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer focus

Team orientation

Safety awareness

Autonomy

Decision making under pressure

Motivating others

Job description

B&Q Limited in Leominster is seeking a Shift Lead to oversee store operations on a full-time basis, ensuring a safe, welcoming environment for customers and colleagues while the shift runs smoothly.

You will deploy colleagues, be the first point of contact, and maintain high standards of safety and service. The role requires energy, autonomy, and the ability to motivate others to deliver excellent customer experiences day after day.