Store Shift Lead — Customer Focus & Safety Leader

B&Q Limited; Erith; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Pension

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6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Résumé du poste

B&Q Belvedere is seeking a Shift Lead for a full-time, permanent position at 36.75 hours per week. The role offers a store location allowance and a competitive pension, plus holidays and other benefits.

The Shift Lead will oversee a shift, deploy colleagues, enhance customer experience, and ensure safety and compliance across the store. This keyholder position requires initiative, energy, and the ability to act decisively for customers and the team.

Qualifications

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsabilités

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Connaissances

Customer passion

Big-picture view

Safety minded

Team player

Energetic leadership

Autonomy under pressure

Description du poste

B&Q Belvedere is seeking a Shift Lead for a full-time, permanent position at 36.75 hours per week. The role offers a store location allowance and a competitive pension, plus holidays and other benefits.

The Shift Lead will oversee a shift, deploy colleagues, enhance customer experience, and ensure safety and compliance across the store. This keyholder position requires initiative, energy, and the ability to act decisively for customers and the team.