Shift Lead: Lead a Team to Elevate Customer Care

B Q; Warrington; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots

Job summary

B&Q Warrington is seeking a Shift Lead to oversee daily store operations, ensuring safety and an excellent customer experience. The role covers peak hours and requires you to deploy colleagues, respond to inquiries, and manage end-to-end shift activities.

You’ll be the heartbeat of the store during your shift, driving visibility, engagement, and a welcoming environment for customers and colleagues alike, with a focus on teamwork and compliance.

Qualifications

• Passionate about customers and doing the right thing.
• Willing to work across the full store and hours.
• Safety conscious with attention to compliance.
• Enjoy interacting with colleagues and leading a team.
• Capable of making quick decisions for customers.

Responsibilities

• Be the heartbeat of the store and ensure smooth operations.
• Deploy colleagues to maximise service during shifts.
• Be the first point of contact for customers and staff.
• Ensure the store remains safe at all times.

Skills

Customer focus

Team leadership

Safety consciousness

Autonomy in decision-making

Energy and enthusiasm

Job description

B&Q Warrington is seeking a Shift Lead to oversee daily store operations, ensuring safety and an excellent customer experience. The role covers peak hours and requires you to deploy colleagues, respond to inquiries, and manage end-to-end shift activities.

You’ll be the heartbeat of the store during your shift, driving visibility, engagement, and a welcoming environment for customers and colleagues alike, with a focus on teamwork and compliance.