Store Shift Lead: Drive Customer Experience & Team

B&Q Limited; Wigan; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots

Job summary

B&Q Limited in Wigan is seeking a Shift Lead to oversee daily shift operations, ensuring a safe and welcoming store environment for customers and colleagues alike. You will deploy staff, serve as the primary contact, and drive a positive, energetic atmosphere on shift.

The role emphasizes safety, customer focus, and autonomy, with a permanent contract and a strong benefits package including pension and generous holiday leave. Apply with [e-mail].

Qualifications

• Passionate about customers and doing the right thing for them.
• Global view and willingness to see beyond one area of the store.
• Safety conscious with attention to compliance.
• Enjoy interacting with colleagues and working in a team.
• Bring energy to each day and motivate others.
• Confident to act autonomously and make quick decisions for the customer.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations run smoothly.
• Ensure colleagues are deployed effectively to serve customers during your shift.
• Be the first point of contact for customers and colleagues.
• Keep the store safe at all times.

Skills

Customer focus

Team player

Safety awareness

Decision making

Autonomy

High energy

Job description

B&Q Limited in Wigan is seeking a Shift Lead to oversee daily shift operations, ensuring a safe and welcoming store environment for customers and colleagues alike. You will deploy staff, serve as the primary contact, and drive a positive, energetic atmosphere on shift.

The role emphasizes safety, customer focus, and autonomy, with a permanent contract and a strong benefits package including pension and generous holiday leave. Apply with [e-mail].