Store Shift Lead: Customer & Safety Champion

B&Q plc; Coventry; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Award-winning pension

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q plc is seeking a Shift Lead to oversee daily store operations, ensuring a safe and welcoming environment for customers and colleagues. You will manage shift staffing to deliver a great customer experience and act as the first point of contact on the shop floor.

Your role emphasizes safety, teamwork, and fast, autonomous decision-making to keep the store running smoothly and customer needs prioritized.

Qualifications

• Patience with customers and a commitment to doing the right thing.
• Ability to see the wider store picture beyond a single area.
• Safety‑conscious with attention to compliance.
• Enjoys interacting with colleagues and working as a team.
• Brings energy to each day and motivates others.
• Confident to work autonomously and make quick customer decisions.

Responsibilities

• Be the heart of store operations, ensuring processes run smoothly.
• Deploy colleagues effectively to meet customer needs.
• Be the first point of contact for customers and colleagues.
• Keep stores safe at all times.

Skills

Customer focus

Big-picture thinking

Safety consciousness

Teamwork & collaboration

Energetic & motivating

Autonomy in decision-making

Job description

B&Q plc is seeking a Shift Lead to oversee daily store operations, ensuring a safe and welcoming environment for customers and colleagues. You will manage shift staffing to deliver a great customer experience and act as the first point of contact on the shop floor.

Your role emphasizes safety, teamwork, and fast, autonomous decision-making to keep the store running smoothly and customer needs prioritized.