Shift Lead — Elevate Customer Experience & Team Safety

B&Q; St. Neots; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q St Neots is hiring a Shift Lead to help run a busy store across early mornings to late evenings. This keyholder role supports safe, friendly shopping and ensures colleagues and customers receive great service during every shift.

The role suits someone who can deploy the team, respond quickly to changing needs and make decisions at pace. Full-time, part-time or job-share options exist, with a 36.75 hour agreement and a competitive package including pension and generous holiday.

Qualifications

• Passionate about helping customers and delivering service.
• Ability to see the big picture and adapt across store areas.
• Safety-minded with attention to compliance.
• Enjoy interacting with colleagues and working in a team.
• Energetic leadership with the ability to motivate others.
• Confident to work autonomously and make quick decisions.

Responsibilities

• Oversee shift operations to keep the store running smoothly.
• Deploy colleagues to cover tasks and support customers.
• Be first point of contact for customers and staff.
• Ensure store safety and compliance during shifts.

Skills

Customer service

Global view

Safety conscious

Team player

Energy to lead

Autonomy

Job description

B&Q St Neots is hiring a Shift Lead to help run a busy store across early mornings to late evenings. This keyholder role supports safe, friendly shopping and ensures colleagues and customers receive great service during every shift.

The role suits someone who can deploy the team, respond quickly to changing needs and make decisions at pace. Full-time, part-time or job-share options exist, with a 36.75 hour agreement and a competitive package including pension and generous holiday.