Shift Lead: Store Ops & Customer Experience

B&q; Barking; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Discount card

Pension

Holiday entitlement

Employee assistance programme

Life assurance

Job summary

B&Q is looking for a Shift Lead in the United Kingdom to oversee store shifts from early morning to late evening, ensuring smooth operations, safety, and customer focus. You’ll be the first point of contact for staff and customers and responsible for deploying colleagues to maximise daily outcomes.

This role emphasizes team leadership, proactive problem solving, and maintaining a secure shopping environment, with emphasis on delivering a great customer experience.

Qualifications

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer service orientation

Team leadership

Safety awareness

Decision making

Communication

Job description

B&Q is looking for a Shift Lead in the United Kingdom to oversee store shifts from early morning to late evening, ensuring smooth operations, safety, and customer focus. You’ll be the first point of contact for staff and customers and responsible for deploying colleagues to maximise daily outcomes.

This role emphasizes team leadership, proactive problem solving, and maintaining a secure shopping environment, with emphasis on delivering a great customer experience.