Shift Lead: Drive Customer Experience & Store Safety

B&Q plc; Braintree; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots

Job summary

B&Q plc in the United Kingdom is seeking a Shift Lead to oversee daily store operations during a full shift, starting as early as 6am and finishing by 8:30pm. You will help create a safe, welcoming environment for colleagues and customers and ensure the store runs smoothly.

As a Shift Lead, you will deploy colleagues, be the first point of contact, drive customer satisfaction, and uphold safety standards while delivering the highest level of service every day.

Qualifications

• Passionate about customers and doing the right thing.
• Enjoy interacting with colleagues and working in a team.
• Safety conscious with attention to compliance.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Deploy colleagues to cover shifts and service levels.
• Be the first point of contact for customers and colleagues.
• Ensure stores are safe at all times.

Skills

Customer focus

Team leadership

Safety awareness

People skills

Decisive under pressure

Job description

B&Q plc in the United Kingdom is seeking a Shift Lead to oversee daily store operations during a full shift, starting as early as 6am and finishing by 8:30pm. You will help create a safe, welcoming environment for colleagues and customers and ensure the store runs smoothly.

As a Shift Lead, you will deploy colleagues, be the first point of contact, drive customer satisfaction, and uphold safety standards while delivering the highest level of service every day.