Shift Lead — Customer Focus, Team Leadership, Autonomy

B&Q Limited; Braintree; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and more

Job summary

B&Q Braintree is seeking a Shift Lead to oversee daily operations on a full-time basis. The role focuses on creating a safe, customer-centric shift where colleagues and customers experience smooth, efficient service.

You will be the first line of contact, deploy teams, and ensure safety and store standards are maintained throughout the shift. This position offers a competitive salary and store-specific allowances, plus pension and holiday benefits.

Qualifications

• Passion for customers and doing the right thing for them.
• Ability to see the store from a global perspective, not limited to a single area.
• Safety-conscious with attention to compliance.
• Enjoy interacting with colleagues and working in a team.
• Bring energy to each day and motivate others.
• Confident to act autonomously and decide for the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations run smoothly.
• Deploy colleagues effectively to maximise customer service during the shift.
• Be the first point of contact for customers and colleagues.
• Ensure stores are safe at all times.

Skills

Customer focus

Global store view

Safety awareness

Team player

Energetic demeanor

Decisive under pressure

Job description

B&Q Braintree is seeking a Shift Lead to oversee daily operations on a full-time basis. The role focuses on creating a safe, customer-centric shift where colleagues and customers experience smooth, efficient service.

You will be the first line of contact, deploy teams, and ensure safety and store standards are maintained throughout the shift. This position offers a competitive salary and store-specific allowances, plus pension and holiday benefits.