Shift Lead: Store Operations & Customer Experience

B&Q Limited; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Limited in London is looking for a Shift Lead to oversee day-to-day store operations and lead a team during assigned shifts. This full-time role includes early start times and late finishes, reflecting a busy retail environment and the need to keep colleagues and customers safe.

The Shift Lead will ensure smooth operations, staff deployment, and exemplary customer service, while upholding safety standards and store policies throughout each shift.

Qualifications

• Customer-focused approach with a passion for helping shoppers.
• Collaborative mindset and ability to work across teams.
• Ability to make quick, customer-centred decisions under pressure.
• Commitment to safety and store compliance.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer focus

Teamwork

Decision making

Autonomy

Safety awareness

Energy & motivation

Job description

B&Q Limited in London is looking for a Shift Lead to oversee day-to-day store operations and lead a team during assigned shifts. This full-time role includes early start times and late finishes, reflecting a busy retail environment and the need to keep colleagues and customers safe.

The Shift Lead will ensure smooth operations, staff deployment, and exemplary customer service, while upholding safety standards and store policies throughout each shift.