Store Operations Leader: Customer Experience & KPIs

Sainsbury's; Sutton Coldfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK grocery retailer is seeking a Customer & Trading Manager to oversee store operations and ensure excellent customer service. The ideal candidate will have experience in a fast-paced retail environment, possess strong leadership skills, and be able to manage team performance and operations independently. This role offers competitive pay and numerous benefits, including a discount card, annual bonuses, and wellbeing support.

Benefits

Discount card for shopping

Annual bonus scheme

Wellbeing support

Generous holiday entitlement

Qualifications

• Track record of delivering excellent customer service and coaching.
• Experience leading a team in a fast-paced environment.
• Operational leadership in absence of senior management.

Responsibilities

• Ensure the store runs efficiently as the sole manager.
• Manage team performance and conduct disciplinary actions.
• Collaborate with a small team for daily operational tasks.

Skills

Customer service

Team leadership

Performance management

Job description

A leading UK grocery retailer is seeking a Customer & Trading Manager to oversee store operations and ensure excellent customer service. The ideal candidate will have experience in a fast-paced retail environment, possess strong leadership skills, and be able to manage team performance and operations independently. This role offers competitive pay and numerous benefits, including a discount card, annual bonuses, and wellbeing support.